Senior Data Center IT Support Technician

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed.   Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.   Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.    With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Providing Tier 2 support for secure devices used by technicians in production space. Managing, ordering, configuration and deployment of secured devices and storage to new sites & managing inventory of devices for use by Metro staff Managing and maintaining digital signage system across metro Providing general IT support including but not limited to secure workstations, laptops/desktops, device resets, PRMFA, network printer fleet, label and rack printers, Blannco, network issues, desk patching, Power suite support (flow automation, power apps), escalations and RMA’s Maintaining and troubleshooting conference room hardware & supporting live events Ensuring secure workstation devices are in a “healthy” state, meeting Security’s compliance standard.   Managing secure workstation inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices & receiving confidential information to perform BIOS setting changes. Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed. Building strong working relationships with people working within the data center and at corporate & Embody our culture and values .

Required Qualifications:   High school diploma or equivalent At least five years of experience supporting IT equipment or related technology.   While not required, we also look for the following Preferred Qualifications :   Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience Applicable certifications: CompTIA, Microsoft, Network Certifications Experience operating heavy-load