Customer Solutions Manager, CSM Mexico

We are seeking a Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the country. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer. We help large organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. Key job responsibilities Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers. What Will You Do? - Own & Influence: Lead projects end-to-end across Sales, Support, Solutions Architecture, ProServe, and customer teams - Guide Adoption: Understand customer business deeply and evangelize the right AWS solutions at the right time - Drive Transformation: Shepherd customers through AWS adoption using your large-scale delivery experience - Advocate & Coach: Be the customer's cloud coach internally and their voice to AWS leadership - Execute Strategy: Translate customer goals into plans and deliver industry-changing outcomes A day in the life Customer-Facing Responsibilities: - Drive Adoption Plan: Create executable plans with AWS teams and partners to realize customer vision. Define milestones, remove blockers, accelerate migrations, and influence product roadmaps for customer use cases - Maximize Value Through: Adoption (advance cloud goals), Enablement (upskill technical/non-technical roles), Governance (implement partnership and adoption structures) - Identify Strategic Opportunities: Work backwards from customer needs to pursue large-scale migrations, analytics, innovation, and business agility, support with TCO analysis and business cases - Scale Training: Establish train-the-trainer programs and leverage AWS resources to deliver organization-wide training at scale Internal-Facing Responsibilities: - Develop CSM Function: Build scalable mechanisms, methodologies, and tools; share best practices through Technical Field Communities to accelerate customer adoption - Align Account Team: Serve as connective tissue between GAMs, SAs, TAMs, and ProServe—coordinate activities to deliver on customer cloud strategy - Drive Product Development: Collaborate with AWS Product and Service teams, contribute to roadmaps through Product Feature Requests (PFRs) - Leverage Data: Use data to validate strategies, guide performance measures, and ensure the Account Team measurably achieves customer outcomes About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and