Supervisor Cargo Operations

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Summary The part-time Supervisor Cargo Operations role oversees the execution of cargo movement and regulatory compliance at the warehouse for Alaska Airlines Air Cargo. As a people leader, the Supervisor of Cargo Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) and assists with customer relations to ensure cargo operation standards are maintained or exceeded.

Supervise the execution of cargo movement and regulatory compliance at the warehouse. Investigate and report operational performance and compliance issues and propose solutions for how to avoid such issues in the future and improve performance. Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (e.g., follow-up with ITS, facilities and airport as needed). Monitor compliance with regulatory agencies (Transportation Security Administration, Federal Aviation Administration, US Customs and Border Protection), and company regulations, and periodically review applicable documents. Supervise customer relations (e.g., customer complaints, lost and found, special customer arrangements) and ensure customer service standards are maintained or exceeded. Supervise the activities of all cargo agents (e.g., Customer Service Agents and Ramp Service Agents) in scheduling, training, attendance, discipline, contract administration, and performance. Develop agents through effective performance management and ongoing feedback focusing on delegation, coaching, growing, and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management. Influence culture of the station through action, presence, and reinforcement of behaviors. Represent Alaska Airlines cargo operations at various meetings with the Port and other airlines. Job-Specific Experience, Education & Skills Required 3 years of experience in Cargo Operations, Airline Operations, or related experience. A Bachelor’s degree, or an additional 2 years of experience in lieu of this degree. Ability to lead, motivate, and successfully communicate with workgroup members and other internal departments and teams. Proven ability to communicate with others effectively and tactfully. Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts). Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). May be required to obtain United States Postal Service (USPS) Mail Handling Certification depending on work location High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Knowledge of SABRE/iCargo and company policy. Experience coaching and counseling employees on performance related issues. Experience as a supervisor, acting supervisor or lead. Experience scheduling shift work and administering budget controls. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range $89,100 -- $108,000 / year Salary Details Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased