Servicing, Efficiency & Transformation (SET) Associate

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Overview: Freddie Mac Multifamily Loan Servicing seeks a Servicing Efficiency & Transformation (SET) Associate to drive operational excellence, automation, data analytics, and platform initiatives. This role connects business operations with technology to modernize servicing processes, reduce risk, enhance reporting, and improve efficiency. Our Impact: The SET team supports core servicing functions for active Multifamily loans and securities, focusing on automation, analytics, system implementation, process redesign, vendor coordination, and business intelligence. Our work improves efficiency, controls, reporting, and advances Freddie Mac's mission in the rental housing market.

You will develop automation solutions, support technology initiatives, deliver business intelligence, and enhance servicing processes. Collaborate across departments to identify opportunities, solve challenges, and implement scalable solutions.

Automation & Process Improvement:  Design, develop, and maintain automation using Python, SQL, Power Automate, SharePoint, and AI tools. Identify and eliminate manual processes; drive workflow optimization. Data Analytics & Business Intelligence:  Build dashboards and reports with Tableau, Power BI, and SQL; analyze data for trends and risks; deliver management reporting and actionable insights. Product & Platform Support:  Participate in technology initiatives, gather requirements, support implementation/testing, and act as liaison between business and tech teams. Systems Testing & Release Management:  Develop test scripts, support UAT, track defects, and document testing activities. Financial Operations & Servicing Support:  Assist with financial processing, reconciliation, reporting, and operational risk management. Vendor & Partner Management:  Coordinate with internal/external partners and vendors; resolve issues and facilitate cross-functional initiatives.

Bachelor’s degree in related field or equivalent experience 0 - 2 years in business analysis, data analytics, automation, or servicing operations Strong SQL, Excel, and experience with Tableau/Power BI Analytical, problem-solving, and communication skills Ability to manage multiple priorities independently Python, Power Automate, SharePoint, workflow tech experience Multifamily mortgage servicing or financial operations experience Product support, testing, UAT, release management, Tableau/SharePoint admin, preferred Experience with AI-enabled tools, preferred Keys to Success: Automation mindset, business curiosity, technical adaptability Operational excellence, problem-solving, collaboration Initiative and continuous learning Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and