Aircraft Technician

Location: AE-DU-DUBAI-003 ~ Dubai Airport Free Zone Authority ~ AIRPORT FREE ZONE

 Position Role Type: Onsite At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Summary The On-Site Support Technician provides Field Service Support for Collins Aerospace Aircraft interior products installed on customer aircraft throughout the UAE and surrounding region. This role is responsible for Service Bulletin and Service Letter incorporation, maintenance, repairs, inspections, Letter of Commitment assignments, product installations, technical surveys, and customer training. The technician serves as the primary technical interface with customers, ensuring aircraft availability while delivering high-quality technical support and resolving complex product issues.

Provide hands-on technical support for Collins Aerospace aircraft interior products installed on customer aircraft. Perform Service Bulletin and Service Letter incorporation on Collins Aerospace seating and cabin interior products. Diagnose, troubleshoot, repair, and maintain Collins’ current and legacy seating systems, both on-wing and off-wing. Provide line maintenance support, including troubleshooting and restoring blocked or inoperative passenger seats. Conduct product inspections, failure investigations, and root cause assessments; document findings and communicate results to Product Support and Engineering. Identify, document, and escalate technical issues, product non-conformities, and opportunities for product or process improvement. Perform component repairs within the local Collins Aerospace repair/overhaul facility as required. Support aircraft cabin modification, retrofit, upgrade, and entry-into-service programs. Prepare and submit accurate daily accomplishment reports, maintenance records, defect reports, and work documentation. Assist other Collins Aerospace business units when qualified and trained on applicable products. Deliver on-site product familiarization and maintenance training to customer maintenance personnel. Travel throughout the UAE and regional customer locations to provide technical support, customer assistance, and product demonstrations as required. Ensure all maintenance activities are completed in accordance with Collins Aerospace quality standards and applicable regulatory requirements, including FAA and EASA Part 145. Maintain a strong commitment to safety, quality, and customer satisfaction while representing Collins Aerospace professionally at customer sites.

Minimum of 3+ years of experience in aircraft cabin systems maintenance, repair, overhaul (MRO), manufacturing, or airline maintenance. Experience supporting aircraft seating and/or cabin interior products is preferred. Ability to interpret and apply Component Maintenance Manuals (CMMs), Service Bulletins (SBs), troubleshooting manuals, engineering drawings, and other technical documentation. Strong troubleshooting and problem-solving skills with the ability to work independently in a customer-facing environment. Ability to effectively communicate technical information and maintenance instructions to airline maintenance personnel. Proficiency with