Senior Manager, Business Operations

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.   We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The Senior Manager Business Operations plays a critical role in shaping the service model required to support Dexcom’s consumer product expansion across multiple markets. This role sits at the center of cross-functional launch readiness, partnering across customer service, technical support, billing, supply chain, e-commerce, IT, regional teams, and market stakeholders to ensure the operating model, processes, and capabilities are ready to deliver a seamless customer experience at launch and at scale. Where you come in: You will develop and evolve the end-to-end service model for a consumer product, including operating principles, service levels, handoffs, governance inputs, and regional business requirements. You will gather, understand, and coordinate regional business and process requirements across customer service, technical support, billing, supply chain, e-commerce, IT, and other operational teams. You will identify gaps in processes, capabilities, tools, or governance inputs and drive actions to close them ahead of launch in partnership with the Project Manager, global team, and functional leads. You will drive cross-functional alignment on process design, customer journeys, issue resolution paths, escalation models, ownership, and launch dependencies. You will lead the operational workstream for launch readiness across markets, supporting readiness reviews, milestone tracking, risk management, and issue resolution. You will partner with regional and local teams to adapt launch plans to market needs while maintaining consistency with the broader operating model. You will support retail and channel partner operational readiness by aligning go-to-market processes that enable effective operational execution. You will track operational KPIs, lead cross-functional performance reviews, analyze customer feedback and market learnings, and provide clear insights and recommendations to senior stakeholders. What makes you successful: You bring significant experience in business operations, program management, launch readiness, post-launch performance leadership, or operational transformation within a consumer product, healthcare, or similarly complex environment. You have proven ability to work across customer service, technical support, billing, supply chain, e-commerce, and other cross-functional operational teams. You have experience building or improving operating models, service frameworks, KPI-driven performance management, and cross-functional review processes. You are highly effective at stakeholder management and can drive alignment across complex environments while partnering closely with a Project Manager leading overall