Mgr-Food & Beverage Promos

F&B PROMOTIONS MANAGER Position Summary The F&B Promotions Manager is responsible for driving guest traffic, customer engagement, and revenue across all restaurants, bars, and lounges of Sheraton Astana Hotel. The position develops and executes F&B promotional activities, identifies new business opportunities, builds relationships with local customers and partners, and supports the F&B team in achieving outlet revenue targets. The F&B Promotions Manager reports directly to the Director of Operations and F&B Manager and works closely with the Marketing Team and F&B Leaders to develop and implement effective promotional and revenue-generating strategies. KEY RESPONSIBILITIES 1. F&B Promotions & Revenue Generation

Develop and execute monthly and annual F&B promotional plans in cooperation with F&B Leaders and the Marketing Team. Create and promote campaigns, special events, seasonal offers, business lunches, brunches, dinners, celebrations, and other revenue-generating initiatives. Develop initiatives to increase outlet traffic, average check, repeat visits, and customer spend. Identify opportunities to increase revenue during low-demand periods and maximize business during peak periods. Monitor the results of promotions and recommend improvements based on revenue and customer response. Support F&B Leaders in achieving restaurant, bar, and lounge revenue targets.

2. Local Business Development

Proactively identify and develop new local customers and business opportunities. Build and maintain relationships with corporate clients, event organizers, local companies, communities, and other potential F&B partners. Conduct client visits, networking, presentations, and other business development activities. Develop partnerships and cross-promotional opportunities that generate incremental F&B revenue. Maintain an up-to-date database of prospects, partners, and key customers.

3. Outlet Sales & Customer Engagement

Develop outlet-specific promotional activities according to each concept, target market, and revenue objectives. Promote private dining, celebrations, birthdays, anniversaries, business dinners, and other social occasions. Work with F&B Operations and Culinary teams to develop attractive offers and experiences that meet customer demand. Encourage repeat business and customer loyalty through targeted promotions and relationship management. Collect and communicate customer feedback to relevant F&B and Marketing teams.

4. Marketing & Content

Work closely with the Marketing Team to develop and implement integrated F&B promotional campaigns. Provide input for social media content, digital campaigns, promotional materials, menus, offers, and other communication tools. Ensure all promotional materials accurately represent the hotel's F&B concepts, offers, pricing, and brand standards. Support the promotion of F&B outlets through appropriate digital, social, corporate, and local marketing channels.

5. Market & Competitor Analysis

Monitor local F&B trends, customer preferences, competitor activities, pricing, promotions, and new market opportunities. Provide relevant market insights and recommendations to F&B management. Identify opportunities to differentiate Sheraton Astana's F&B offerings and strengthen their local market positioning.

REQUIRED EXPERIENCE & QUALIFICATIONS

Minimum 3 years of experience in F&B sales, marketing, promotions, hospitality, or a related commercial role. Strong understanding of F&B operations and the local hospitality and social market. Proven ability to develop promotional initiatives and generate incremental revenue. Strong communication, negotiation, presentation, and relationship-building skills. Creative and proactive approach to sales and promotions. Strong commercial awareness and understanding of revenue generation. Good organizational skills and ability to manage multiple activities and deadlines. Proficiency in English and