Service Delivery Leader - F&A - AP 4D

Service Delivery Leader - F&A - AP Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Key Responsibilities: Operational Oversight: Oversee day-to-day AP operations to ensure timely, accurate, and compliant service delivery against SLAs and business objectives. Vendor Master Data Management: Review SLAs/KPIs and other metrics for Vendor master and conduct due diligence, ensuring data integrity and compliance Invoice Processing: Review end-to-end invoice processing (PO, Non-PO, credit notes), including validation, matching, coding, tax verification, and duplicate prevention Invoice Exception & Hold Resolution: Manage and resolve complex invoice discrepancies, blocked invoices, payment holds, and supplier disputes Payment Operations: Manage end-to-end payment operations (Electronic, Manual, Urgent, foreign currency), including proposal creation, execution, and remittance processing Payment Controls & Compliance: Ensure adherence to financial controls, payment approvals, cash cut-off procedures, and resolve payment exceptions Travel & Expense (T&E) Processing: Review, audit, and process employee T&E reports for accuracy, completeness, and policy compliance, ensuring accurate accounting AP Helpdesk & Escalation: Own and drive AP Helpdesk operations, managing query queues, ensuring SLA adherence, and acting as the primary escalation point for critical supplier and business concerns Reconciliation & Close Support: Perform AP aging analysis, vendor reconciliations, AP-to-GL reconciliations, and support month/quarter-end close activities (accruals, cash forecasting, reporting). Process Improvement & Automation: Drive continuous improvement through automation, process optimization, standardization, and digital transformation initiatives Compliance & Audit Readiness: Ensure compliance with internal controls, company policies, regulatory requirements, and audit standards across all AP activities Stakeholder Collaboration: Develop strong working relationships and collaborate effectively with Procurement, Finance, Controllers, Treasury, and Business teams System Utilization: Leverage ERP for invoice processing, workflow monitoring, reporting, and operational governance Reporting & Analysis: Monitor operational KPIs, analyze trends, publish governance dashboards, and provide insights to support strategic decision-making and improve AP performance undefined Preferred Skills / Additional requirements Experience in Accounts Payable, Procure-to-Pay (P2P), or Finance Operations (candidates will be assessed for specific area out of all these process/domain knowledge, and basis SOD requirement) Strong understanding of Accounts Payable processes, including vendor master management, invoice processing, PO management, payment