Operations Manager, Sensitive Verticals, Trust and Safety, Google Play

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. The Sensitive Verticals Google Play Trust and Safety (T&S) team prioritizes user experience, promotes developer success through consistency and trust, and makes the mobile experience the safest it can be across Google Play and Android. At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google .

Lead complex projects involving multiple-stakeholders and improve abuse detection systems and mitigate user harm. Drive alignment and strengthen partnership with executive stakeholders across T&S and other cross-functional teams such as Product, Engineering, Business Development and Legal. Demonstrate core process knowledge to improve workflows and operational workstreams. Build deep policy knowledge and product expertise to implement, execute and iteratively improve enforcement operations. Articulate complex policy concepts, delivering persuasive communications for executive audiences.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field. Preferred qualifications: Master's or PhD in relevant field. Education in, or experience with, machine learning. Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python). Experience in building scaled operations, efficient workflow design and process documentation in a Trust and Safety environment. Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels. Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.