Sleep Technician - Kelsey Seybold Clinic - Sleep Clinic

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Technical Manager is accountable for planning and oversight of department staff activities related to patient care, ensuring customer satisfaction and adherence to fiscal budget, policies, procedures, standards, and regulations. He or she works collaboratively with others at all levels of the organization to create an environment of excellence, trust, and continual learning. Must be informed and maintain generalist sleep and EEG technical skill proficiency/competency in all aspects of technical responsibilities. Scope of responsibility will include oversight of a disease specific or patient population management program in multiple Departments and/or a high degree of patient complexity and/or multiple locations, with executive management approval.

10% Provides leadership and direction for the clinic: Solicits technical input and takes a leadership role in organizational-wide strategic planning activities Participates and provides leadership on appropriate interdisciplinary committees within the organization that focus on patient care issues Conducts technical staff meetings for problem identification, resolution, information sharing and education Mentors technical staff Identifies, plans, and implements educational opportunities for staff Technically supports activities at other locations as requested through site visit, telephone consultation, and work groups 10% Promotes effective delivery of competent patient care: Collaborates with clinical educators to develop and evaluate educational needs of the technical staff, related to the patient population served Verifies that new staff has completed general orientation and Sleep Center orientation Verifies annual updates of all staff in BLS, Environmental Health and Safety, and Infection Control and area specific requirements Manages, develops, and evaluates personnel, and guides technical performance by identifying strengths and weaknesses Clarifies for staff their responsibilities and accountabilities as described in the AASM guidelines, job performance expectations, and organizational policies and procedures Incorporates national specialty standards, regulatory agency standards to support Sleep Center technical practice 10% Promotes delivery of compassionate care: Develops and sustains a caring environment by role modeling positive verbal and non-verbal behaviors. * Establishes behavioral expectations for all technical personnel that promote positive patient and peer relations Monitors patient satisfaction through survey results and develops individual and group process improvement plans to effect improved scores Supports patient teaching activities as a key technical priority so that patients and families are supported to meet mutually agreed-upon educational needs Works to resolve patient complaints related to providers, technical or administrative staff Performs any duties which are needed to promote patient satisfaction, improve patient care and facilitate Sleep Center functioning 10% Ensures delivery of safe, efficient care: Identifies and utilizes resources to address perceived problems in: patient education resources, staff education needs, resources availability, patient transition problems, financial data, multidisciplinary team functioning, and patient and family expectations Addresses infection control data to determine effect