PU&R Contact Center Operations and Transformation Manager

PU&R Contact Center Operations and Transformation Manager

Package and Technology Enablement | Package Functional Transformation

Same job available in 45 locations

Atlanta, Georgia, United States Austin, Texas, United States Baltimore, Maryland, United States Boise, Idaho, United States Boston, Massachusetts, United States Charlotte, North Carolina, United States Chicago, Illinois, United States Cincinnati, Ohio, United States Cleveland, Ohio, United States Columbus, Ohio, United States Costa Mesa, California, United States Dallas, Texas, United States Denver, Colorado, United States Des Moines, Iowa, United States Detroit, Michigan, United States Grand Rapids, Michigan, United States Hartford, Connecticut, United States Houston, Texas, United States Indianapolis, Indiana, United States Kansas City, Missouri, United States Las Vegas, Nevada, United States Los Angeles, California, United States Louisville, Kentucky, United States McLean, Virginia, United States Memphis, Tennessee, United States Miami, Florida, United States Milwaukee, Wisconsin, United States Minneapolis, Minnesota, United States Morristown, New Jersey, United States Nashville, Tennessee, United States New Orleans, Louisiana, United States New York, New York, United States Philadelphia, Pennsylvania, United States Pittsburgh, Pennsylvania, United States Portland, Oregon, United States Princeton, New Jersey, United States Raleigh, North Carolina, United States Salt Lake City, Utah, United States San Diego, California, United States San Francisco, California, United States San Jose, California, United States Seattle, Washington, United States St. Louis, Missouri, United States Stamford, Connecticut, United States Tampa, Florida, United States

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Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce Recruiting for this role ends on December 31, 2026. Work you'll do As a Manager in Deloitte Consulting’s Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost. You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.