Service Coordinator

Location: LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia Come and join Electra today. Electra Lifts is an elevator company who have been in operation for over 45 years. We specialize in Lift Maintenance, Modernizations, Replacements and New Installations. We maintain lifts all across Sydney and have a well-structured team to support our continued growth and expansion with main office located in Mascot, NSW.

We are looking for a Service Coordinator. This is a permanent role, based in our Mascot, NSW office, and reports to the Electra Office Manager. In this role, you are customer-focused and responsible for representing Electra Lifts positively to existing and prospective customers. As a results-focused individual, you will continually seek to improve the provision of products/services to customers. Your role includes the ability to positively influence the customer primarily through strong customer service focus and delivery of premium service to enhance our position as a market leader.

Weekly checking and preparation of timesheets for Service Manager approval. Processing of chargeable calls (Bill without Cost - BWOC) ensuring that invoice and charging descriptions and are very clear. This will include obtaining POs from some customers to enable invoicing Book T work jobs on the system upon order receipt and close T jobs on the system when the job is completed. This will include managing staged invoicing on larger T jobs. Prepare customer reports as required (daily/monthly/quarterly) and ad-hoc admin work as required by the customers and the Electra team. Upload and maintain customer portals ensuring that the information required to be uploaded is uploaded and the work orders within the portals are closed out efficiently. Work with other Administrators, Sales Reps, Project and Service Managers to ensure customer requirements are being met. Assist Sales Reps and Service/Project Managers with debt collection efforts. Prepare credits (ECN’s) within the system as authorized by management. Provides Annual Maintenance Statements and lift registrations as required for customers. Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes What you will need to be successful Higher School Certificate (HSC)or relevant tertiary education. Administration experience within the construction, engineering or elevator industry will be an added advantage. Have 3-5 years experience in project coordination, customer service or administrative positions. Strong verbal and written communication skills. Good knowledge and aptitude on Microsoft and other IT platforms. Team player, agile and adaptable Has good time management abilities and able to multi-task. Apply now and help us build what's next If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse,