Supervisor New Business-Rockford, IL

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose   The successful candidate will be responsible for managing a high-volume workload within a fast-paced and dynamic operational environment. This role requires exceptional organizational skills, attention to detail, and the ability to prioritize tasks effectively while maintaining accuracy and efficiency under pressure.     Responsible for providing safe and reliable designs for overhead and underground service for single phase and three phase commercial, industrial and residential customers. These responsibilities include managing the design processes required to provide service per customer service application requirements. The supervisor must work closely with other internal work groups (Work Management, ESO, Construction and Maintenance, Field & Meter Services, Standards, Distribution Pricing, and Real Estate) to assure that customer requested need dates are tracked, scheduled and completed with appropriate priority. This position is also responsible for customer satisfaction related to design scope, schedule, responsiveness, accurate project cost, and CIAC collection. New Business Supervisors also provide financial oversight and assist Manager in developing budgeting forecasts Position may be required to work extended hours for coverage during storms or other energy delivery emergencies. Primary Duties   Provide leadership and direction for the New Business management & bargaining unit employees.  Supervise technical and clerical employees within the Regions and the Customer Request Group to ensure adherence to company standards, policies and procedures by members of the work group. Enforce all applicable company, city, state and federal safety rules and regulations.  Establish and manage the customer interaction to ensure that the New Business employees are focused on the customers' needs and are delivering customer focused service.  Provide input for the preparation of budgets and implement corrective measures as required. Participate in related New Business meetings and conference calls. Monitor performance of all key indicators.  Supervise employee performance by setting standards, monitoring workload, and auditing job quality to ensure the organizational goals are met. Coach individuals for continued quality and improved performance.  Identify training needs within the work group, job specific and cyclic, and schedule appropriate instruction.  Serve as a lead role in promoting safety by conducting office and field safety audits and participate in a SRP role. Job Scope   Major responsibilities include supervising the administration of engineering and design of all single-phase and 3 phase