Inside Sales Representative

As an Inside Sales Representative, you will help customers identify solutions that meet their needs while contributing to business growth in a fast-paced sales environment. You will be a key point of contact for customers, support sales opportunities from inquiry through order follow-up, and partner with team members to deliver a responsive, professional customer experience.

Manage customer inquiries, quotations, and sales opportunities from initial contact through follow-up.

Develop strong professional relationships with existing and prospective customers.

Identify new business opportunities and contribute to sales growth goals.

Follow up on leads, quotations, and customer requests in a timely and professional manner.

Maintain accurate customer, account, and opportunity information in CRM systems.

Partner with field sales, customer service, operations, and marketing teams to support customer needs.

Participate in the sales bullpen by sharing market insights, reviewing opportunities, and contributing to team sales strategies.

Build product knowledge and communicate product features, benefits, and value to customers.

Monitor customer activity and market trends to identify opportunities for growth.

Prepare sales reports, forecasts, and related documentation as needed.

Support continuous improvement efforts that enhance the customer experience and sales effectiveness.

Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and experience.

Two or more years of experience in inside sales, customer service, account management, or a related commercial role.

Strong verbal and written communication skills.

Ability to develop professional relationships and support customer decisions through consultative selling.

Proficiency with Microsoft Office applications and CRM systems.

Strong organizational skills with the ability to manage multiple priorities.

Customer-centered approach with attention to detail and follow-through.

Experience in a manufacturing, industrial, or technical product environment.

Experience with ERP and CRM systems.

Experience supporting sales growth, customer retention, or pipeline management.

Knowledge of sales forecasting and opportunity tracking.