Alliance Operations & AI Enablement Lead

Putting people first, every day   BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a  people-first culture  with a high priority on your personal and professional growth. Your Opportunity BDO Canada is seeking a highly motivated Alliance Operations & AI Enablement Lead to drive operational excellence and AI-powered transformation across our strategic Microsoft alliance.   This role will own the operational strategy, execution, reporting, and continuous improvement of our Microsoft partnership while championing the use of AI technologies including Microsoft Copilot, Copilot Studio, Power Platform, and emerging AI productivity tools to modernize alliance operations.   This individual will act as the operational backbone of one of BDO's most strategic alliances, leveraging data, automation, and AI to improve visibility, accelerate execution, enhance reporting, and unlock new levels of efficiency across alliance management, incentive programs, GTM activities, and partner engagement.   The ideal candidate is equally comfortable working with partner programs, analytics, business processes, automation technologies, and executive stakeholders.

Microsoft Alliance Operations Leadership Own BDO Digital's Microsoft alliance operations portfolio and serve as the primary subject matter expert across key Microsoft partner programs, tools, processes, incentives, and reporting requirements. Manage alliance governance, scorecard tracking, business reviews, operational reporting, and performance measurements aligned to alliance objectives. Develop and maintain operational frameworks supporting account mapping, opportunity management, pipeline tracking, incentive execution, and co-sell motions. Serve as the primary liaison between BDO, Microsoft stakeholders, and external alliance support resources. Collaborate with global BDO peers to share operational best practices, lessons learned, and emerging partner ecosystem opportunities.   AI-Powered Operational Transformation Lead the adoption of Microsoft Copilot, Copilot Studio, Power Platform and other AI-enabled technologies to transform alliance operations. Identify repetitive, manual, and administrative processes suitable for automation and AI augmentation. Design and implement AI-enabled workflows, copilots, agents, dashboards, and automation solutions that improve operational efficiency and data quality. Establish best practices for responsible AI adoption within alliance operations and supporting business functions. Partner with business leaders to identify new use cases where AI can improve productivity, reporting, insights, and decision making. Measure and report on operational efficiency gains, adoption metrics, and business outcomes resulting from AI-enabled transformation initiatives.   Partner Programs, Incentives & Compliance Own administration and operational execution of Microsoft Partner Center functions, including referrals, deal registration, co-sell opportunities, partner-led engagements, and alliance reporting. Drive Partner Admin Link (PAL), CPOR and other client association programs to maximize alliance performance and incentive attainment. Manage reporting and governance for Microsoft investment programs and incentives, including ECIF, MCI, BCIF, AMM and other strategic funding motions. Ensure data accuracy, compliance, and operational readiness across all alliance reporting requirements. Develop processes and controls that improve alliance visibility, forecasting, and decision making.   Data, Reporting & Business Insight Build and maintain executive dashboards, scorecards, and operational reporting using Power BI and other analytics platforms. Leverage AI and analytics to identify trends, risks, opportunities, and