SAP SuccessFactors iXp Intern - Technical Support Engineer for Learning

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     What You’ll Build The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.   Position title: SAP SuccessFactors iXp Intern - Technical Support Engineer for Learning Location: São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]

Resolve customer-reported issues through both offline ticket handling and real-time chat support, leveraging available resources including Product Documentation on the SAP Help Portal, Knowledge Base Articles (KBAs), insights from previously solved similar cases, and internal Wikis.  Drive customer solutions through a structured troubleshooting process.  Take ownership of the end-to-end resolution process, maintaining consistent, up-to-date communication with customers.  Collaborate with Development and Operations organizations to address complex technical scenarios.  Meet KPI targets related to customer satisfaction (CSAT), contributing to a high-quality support experience.  Contribute to product improvement by providing structured product feedback and participating in internal projects aligned with the organizational vision.  Stay curious about AI, leveraging available AI tools to enhance daily tasks and developing AI-powered solutions that improve team processes and efficiency.  Complete e-learning courses and other training opportunities to stay current with SAP SuccessFactors Learning and continuously develop customer-handling soft skills.  Adhere to internal processes for case documentation, ensuring thorough and accurate investigation records are maintained throughout the ticket lifecycle.  Contribute to the team's knowledge base by authoring and updating KBAs and Wiki entries based on resolved cases.

What You’ll bring: A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.   Required Skills

Bachelor’s degree in Engineering, Computer Science, or a related field. Candidates from other relevant backgrounds are also welcome to apply. Advanced/fluent English, both written and spoken. Strong communication, collaboration, and customer focus. Analytical and solution-oriented mindset, with the ability to troubleshoot and approach challenges in a structured way. Ability to adapt, manage priorities, and stay resilient in a fast-paced environment. Curiosity and interest in AI and emerging technologies.

Technical Skills

Familiarity with cloud architecture and SaaS environments. Basic knowledge of SQL, APIs, HTML, and CSS. Familiarity with service management or ticketing systems. Basic understanding of AI tools and their application to everyday tasks.

Where You Belong: Be part of SAP Next Gen, a global community for students, universities, schools and educational partners,