Senior Business Analyst - Application Services, hybrid, Assistant Vice President

We are looking for a Senior Business Analyst , AVP to join the Application Services team. The candidate will work closely with the Product Manager, engineering, architecture, QA, implementation and operations teams, to define and deliver Azure cloud-native shared application services. Application Services will serve as a shared platform layer across cloud applications and will focus on building common capabilities like central configurations, exception monitoring, and user notifications. Application services will support multi-tenancy, UI-based administration, auditability, reporting, and operational controls. The ideal candidate will have 5+ years of business analysis or product analysis experience, preferably in enterprise financial technology and cloud platform environments. This role requires a hybrid work model - at least 3 days in the office per week.

Partner with the Product Manager to define the product vision, roadmap priorities, functional scope, and delivery outcomes for Application Services. Understand the Charles River product offerings and work with application teams to understand their needs and convert them into business requirements. Gather, analyze, and document details business and functional requirements for Azure cloud-native shared application services used by multiple cloud applications. Translate platform requirements into epics, user stories, acceptance criteria, process flows, data model considerations, UI workflows, reporting requirements, and support documentation. Work with engineering and architecture teams to clarify integration patterns, Azure platform considerations, security requirements, operational monitoring needs, and how each Application Services capability will be consumed by applications. Define UI requirements for configurations management, exception monitoring and user notifications Partner with QA to define test scenarios for configuration changes, tenant-specific behavior, environment promotion, permission handling, regression testing, and end-to-end application consumption. Support migration planning from existing application-level or environment-specific configuration models into the new centralized cloud service. Assist implementation, support, and operations teams with rollout readiness, troubleshooting, defect triage, root-cause analysis, release notes, training materials, and production support procedures. Communicate clearly with stakeholders regarding scope, risks, dependencies, open questions, design decisions, trade-offs, and delivery progress.

5+ years of experience as a Business Analyst, Product Analyst or similar role supporting enterprise software, platform services, financial technology, or cloud-based applications. BS degree in Finance, Computer Science, Information Systems, Engineering, Mathematics, Data Science, Physics, or a related technical or quantitative field. Experience working closely with Product Managers or Product Owners to shape scope, refine backlogs, document requirements, and support delivery of product capabilities. Exposure to cloud-native application concepts, preferably Microsoft Azure, including services, APIs, identity and access control, monitoring, notifications, exception handling, operational support, deployment practices, and cloud migration considerations. Working knowledge of multi-tenancy concepts, including tenant isolation, tenant-specific configuration, shared services, entitlement models, data separation, and operational support across tenants. Ability to document clear user journeys, process flows, functional requirements, non-functional requirements, user stories, acceptance criteria, reporting requirements, and support procedures. Experience defining requirements for enterprise UI capabilities such as configuration screens, administration workflows, dashboards, validation rules, audit history, comparison views, and role-based access. Experience supporting requirements for