Senior Director, Provider Experience

Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.

You will report into the Vice President of Provider Integration & Experience.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $218,592 - $286,902 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.

• Be the voice of and advocate for the provider experience internally and externally.

• Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.

• Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.

• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.

• Effectively communicate goals and findings and drive organizational change management.

• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.

• Leverage data to drive insights, root cause analysis and ROI assessments.

• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.

• Compliance with all applicable laws and regulations

• Other duties as assigned

• A bachelor's degree or commensurate 4 years of experience

• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry

• 7+ years experience collaborating and influencing at the executive level

• 5+ years experience defining and deploying strategies for organizations at the company level

• Master's degree from top-tier program in business, health administration, or related field

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

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