Defence Sector Operations Manager

Defence Sector Operations Manager Full-time State/Province: London, City of Business Group: DCS Legal Entity: AECOM Infrastructure and Environment UK Limited Business Line: B&P - Buildings & Places Work Location Model: Hybrid Operating Group: International Primary Location: UK - London - Aldgate Tower Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Start here. Grow here. The Defence Sector Operations Lead is responsible for ensuring operational excellence across Defence programmes, frameworks, and sector processes. This role requires a strong understanding of Defence frameworks and compliance requirements, enabling the individual to anticipate issues, resolve problems, and improve processes. Operating with a high degree of autonomy, the Operations Lead handles unplanned issues, makes informed judgement calls, and implements solutions. As a key point of contact across sectors, the Operations Lead influences process improvements and provides guidance to colleagues and new starters. Job Duties and Responsibilities Meetings & Governance Manage the governance cadence end-to-end, including scheduling, agendas, papers, and outcomes. Record and track actions to closure, ensuring progress and escalating delivery risks where necessary. Diagnose inefficiencies in meeting structures and governance processes; design and implement improvements. Reporting & Data Maintain the accuracy and integrity of sector trackers and registers, detecting and resolving data issues at source. Build and interpret reports and dashboards (Salesforce, Power BI, Excel), drawing out trends, risks, and insights to inform leadership decisions. Standardise and evolve reporting methodologies and templates to improve consistency and decision quality. Systems & Framework Compliance Maintain the Defence SharePoint site as the authoritative knowledge base, setting standards, enforcing version control, and conducting quality audits. Lead framework compliance processes by interpreting requirements, preparing evidence, and pre-empting gaps. Exercise judgement in ambiguous compliance situations, escalating only novel or high-risk issues. Event & Sector Activity Support MARCOMS colleagues in planning and delivering Defence sector events and campaigns, assisting with timelines, budgets, and stakeholder inputs. Support MARCOMS colleagues in the development of case studies and external collateral, working with delivery and bid teams to capture and shape content. Cross-Sector Collaboration Represent Defence in cross-sector forums, advocating for process changes and enhancements that are supported by evidence and securing buy-in. Handle sensitive commercial and compliance information with discretion, setting clear boundaries on what can be shared and with whom. Track adoption of agreed process improvements and remove barriers to implementation. People Development Coach colleagues and new starters on systems, frameworks, and processes; provide on-the-job training and practical guidance as required to ensure consistency and compliance. Act as a point of escalation and