Electric Power Service Training Instructor

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a Service Training Consultant to join our Global Dealer Training team, responsible for delivering high-impact technical learning experiences that strengthen dealer capability, improve service quality, and support customer success worldwide. The role of the training consultant is to support the development of dealer and customer capability across Caterpillar’s electric power systems, including generator sets, controls, and integrated power solutions. In this role, you will deliver high-impact technical training that enables our global dealer network to safely and effectively support Cat® electric power products. You will play a key role in strengthening service excellence, improving system reliability, and supporting customers in critical power applications.  This role is ideal for a technically strong professional who is passionate about developing others, translating complex engineering concepts into practical training, and supporting Caterpillar’s global dealer network. Job Duties/Responsibilities may include, but are not limited to:   Training Delivery & Facilitation Deliver instructor-led technical training to Caterpillar dealers and internal audiences across multiple product platforms and systems Facilitate course delivery covering Electric Power systems, product and solutions. Lead classroom, hands-on, and virtual training sessions to support global learners Generator Controls & Power Systems Expertise Provide specialized instruction on: Generator control systems (e.g., ECS controllers), including configuration, HMI interfaces, and diagnostics Applied Failure Analysis (AFA), including root cause identification and failure modes Mechanical and electrical systems troubleshooting across Caterpillar equipment Serve as a technical resource to support dealer service operations and product understanding Train on industrial communication protocols used in power systems (CAN, ModBus, Ethernet-based systems) Support understanding of integrated power systems and control architectures Support root cause analysis efforts to improve product reliability and dealer service capability Assessment & Continuous Improvement/Capability Building Conduct technical assessments to validate knowledge and hands-on skills of dealer technicians Deliver structured feedback to enhance technician capability and operational performance Support continuous improvement of training programs through learner insights and field feedback Dealer Support & Collaboration Partner with engineering, product groups, and global dealer stakeholders to identify training needs Support new product introduction (NPI) initiatives through targeted technical training delivery Promote best practices in safety, installation, commissioning, and maintenance of power systems Requires travel to Global Dealer Learning training centers, dealerships and customer sites worldwide to teach specific courses Curriculum & Content Development Support the design of technical training materials aligned with Caterpillar engineering standards and product documentation Customize training solutions based on dealer needs and product updates Create technical content covering electrical fundamentals, system integration, and controls Incorporate real-world failure scenarios and field insights into training content Project Leadership Assist the Learning Center Manager in developing proposals and budgets for service training projects. Serve