Quality Assurance Manager

CAD 104025 - CAD 155344 - yearly Company Description We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com . If you enjoy sports, entrepreneurialism and thrive in a fast-paced and ever-changing environment, then this is the role for you. We provide personalization and customization in the sports and entertainment apparel industries. The organization works closely with Adidas, Nike, Fanatics, 500+ professional sports teams and leading retailers across North America on fulfilling customization orders direct through its e-commerce channels or through Fanzones.com, NHL.com, NFL.com, NBA.com, NHL.com and more. Our Toronto site is one of Canada’s few winners of Fast Company Magazine’s Fast 50 award.

As the Quality Assurance Manager, you will oversee site-level quality operations to ensure products meet customer requirements and company standards. This position is responsible for driving customer and supplier quality management, leading root cause complaint investigations, and directing product inspection and release programs. Additionally, the Quality Assurance Manager manages direct reports, supports new launches, conducts plant capacity and performance studies, and leads continuous improvement initiatives. This is an on-site quality leadership role managing site compliance, quality strategy, and direct reports. Customer Management Oversee effective, timely customer complaint investigations across all departments to root cause, ensuring effective corrective actions, proper escalation, and management reviews to prioritize improvements. Utilize standard processes, procedures, and databases to manage complaints and align internal quality processes with customer specifications and requirements. Supplier Management Manage supplier quality issues and partner with Procurement to set quality expectations, conduct regular supplier performance reviews, and build continuous improvement plans. Support Procurement/GSPD with supplier audits and ensure outsourced ("Buy & Sell") products meet internal quality standards. Quality Planning & Compliance Support GSPD during new product launches, revising quality plans as needed. Manage site quality inspection and release programs (raw materials, first piece, in-process, finished goods), calibrate all test equipment, and maintain a system for quality document collection, storage, and distribution. Align site quality strategy with global objectives, execute internal audits, and implement global inspection plans and SOP metrics. Metrics & Management Reviews Collect, analyze, and report quality and productivity metrics on time, ensuring alignment with regional/global calendars, definitions, and cross-system data consistency. Training & People Development Manage direct reports with clear goals; develop regulatory and needs-based training plans. Coach and mentor quality staff on problem-solving methodologies and quality tools. Industrial Engineering & Operational Excellence Conduct work and capacity studies; track data for plant capacity, output, scrap, efficiency, and incentives. Lead continuous improvement projects, measure effectiveness, and submit weekly, monthly, and annual performance reports on time. Global/Regional Coordination Serve as an extension of the Global/Regional Quality Teams, responding to regional requests and