Critical Environment Technician Manager

The  Datacenter Critical Environment Technician Manager  leads a team of technicians responsible for operating and maintaining the critical electrical and mechanical infrastructure that powers Microsoft's datacenters. This role combines people leadership with accountability for facility operations, maintenance planning, vendor coordination, incident response, and safety. The team's mission is to ensure a safe, reliable, and highly available critical environment that supports Microsoft's global cloud services and customer commitments worldwide. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Lead, coach and develop a team of critical environment technicians, fostering a culture of accountability, operational excellence, safety, and continuous learning. Oversee the operation, monitoring, and reliability of critical infrastructure systems, including electrical, mechanical, cooling, controls, and power generation equipment. Direct maintenance activities across critical facility equipment, ensuring planned, predictive, and corrective work is executed in accordance with established procedures, standards, and regulatory requirements. Lead the response to operational incidents and critical events, coordinating troubleshooting, root cause analysis, corrective actions, and post-incident reviews to minimize business impact. Act as a technical subject matter expert, providing guidance on equipment diagnostics, system performance, troubleshooting, and continuous improvement initiatives. Manage and oversee vendor and contractor activities, ensuring all work is performed safely, compliantly, and in alignment with operational and quality standards. Drive a strong safety and compliance culture by ensuring adherence to EHS requirements, operating procedures, risk assessments, and security standards while maintaining reliable data center operations.

Required Qualifications: High School Diploma or equivalent AND experience mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR extensive equivalent experience  Experience in people management OR leading technicians, vendors, or cross-functional teams in a mission-critical operations environment Experience operating, maintaining, or supporting critical electrical and/or mechanical