Manager, Sales Development, SME & Growth

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.   Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.   Based out of our Hong Kong office, this role will be focused on leading and scaling a team of Sales Development Representatives (SDRs) responsible for generating and qualifying leads that build Airwallex’s Hong Kong SME / Start Up sales pipeline. As an SDR Manager, you should be excited about coaching a high-performing team to engage with prospects, identify high-value opportunities, and optimize early sales funnel activities. You are used to delivering value in complex situations and are energized by mastering new and existing products. You excel at designing, optimizing, and building processes—actively leading the development of demand generation strategies, refining Airwallex’s value proposition, and creating key tools and assets for your team. As our business continues to grow, you will play a critical role in scaling our pipeline and developing talent. If you are a strategic leader, hungry, persistent, and a great team builder, we want to hear from you!

Own the day-to-day SDR operating rhythm, including hiring, onboarding, ramp plans, 1:1s Monitor pipeline quality and conversion metrics, and ensure each SDR has the tools, training, and support required to consistently achieve their target. Lead, coach, and scale a team of SDRs initiating contact with potential customers through multi-channel outreach and structured customer journey touch points. Drive team performance to consistently move high-quality leads through the funnel, connect them with salespeople, and secure qualified meetings. Train and guide SDRs on developing prospect relationships, using effective questioning techniques to uncover needs, and preparing seamless hand-offs to the sales team. Oversee CRM activity, contact management, and pipeline accuracy to ensure precise reporting and forecast predictability. Strategize and test innovative outreach methods, cadence structures, and best practices to continually lift conversion metrics. Establish and document operational best practices as the Hong Kong SDR team grows and evolves. Collaborate closely with Marketing leadership to provide field insights, refine targeting, and align messaging with target audience needs. Partner with Account Executive leaders to optimize the handover process, SLA