Logistics Representative

C.H. Robinson is looking for a Logistics Representative in Monterrey to help drive operational excellence and deliver exceptional service across our global supply chain network. In this role, you will have a direct impact on customer satisfaction, transportation execution, and the overall success of our logistics operations. As a Logistics Representative, you will coordinate shipments, communicate with carriers and customers, and proactively resolve transportation challenges to ensure freight moves efficiently and on time. You will leverage your problem-solving skills, attention to detail, and customer-focused mindset to support operational goals, strengthen relationships, and contribute to business growth. Working in a fast-paced environment, you will play a key role in delivering reliable logistics solutions every day. Ready to make an impact? Apply today and join a global team that is transforming logistics through innovation, collaboration, and customer excellence. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy   DUTIES AND RESPONSIBILITIES   The duties and responsibilities of this position consists of, but are not limited to, the following:   Ensure Transportation arrangements are made for shipments by the following:   Monitoring customer load board and information flow in the Transportation Management System   Maintaining any team mailboxes   Performing relationship and knowledge-based exception management to any pre-defined processes   Document and organize existing standard operating processes   Learn multiple job functions within assigned team   Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers   Meet operational metrics   Conduct CHR systems trainings to external CHR customer representatives   Manage reconciliation of daily, weekly, monthly, and quarterly reports   Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition   Act as a resource and support for peers when needed   Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team   Other duties or responsibilities as assigned according to the team and/or country specific requirements     QUALIFICATIONS   Required :   High School Diploma and/or GED   Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics   Minimum 1 year of prior experience working with and troubleshooting information systems   Ability to work flexible schedule on occasion, including overtime hours when requested   Ability to travel up to 5% (domestic and/or international)   Fluent in English and Spanish   Prefer r ed:   Bachelor’s degree from accredited college or university   Excellent customer service skills   Proficient in Microsoft Office Suite of programs   Ability to present to a variety of audiences   Strong written and verbal communication skills   Ability to think critically, analyze data and solve problems quickly and accurately   Ability to work in a team oriented and fast-paced environment   Ability to prioritize and handle a variety of tasks   Continuous improvement mindset   Ability to adapt to an ambiguous and changing environment   Ability to motivate and encourage change, able to get positive results in a very large , dispersed organization   Values a diverse and inclusive work environment     CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or