Patient Support Travel Specialist, CAR-T Patient Support Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Patient Advocacy Job Category: Professional All Job Posting Locations: Horsham, Pennsylvania, United States of America Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine Johnson & Johnson Innovative Medicine is recruiting for a Patient Support Travel Specialist, CAR-T Patient Support Solutions, located in Horsham, Pennsylvania. Ciltacabtagene autoleucel (cilta-cel/JNJ-4528) is J&J Innovative Medicine’s novel, cell-therapy treatment whereby a patient’s immune cells are collected, shipped to the manufacturer, and genetically modified to be reinfused as a drug product into the patient. CAR-T requires a high degree of coordination across supply chain/commercial organizations and the hospital administering this treatment.

At J&J Innovative Medicine Oncology, we are raising the bar on customer experience in the pharmaceutical industry. Our Patient Support Solutions team supports eligible cancer patients and their caregivers through their CAR-T journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. The Patient Support Travel Specialist must be service-oriented and have the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient/caregiver needs.  A successful candidate must have excellent communication and critical thinking skills.  The role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.  This position will report into the Patient Support Supervisor for the CAR-T Hub Operations and will work in a department with multiple Patient Support Travel Specialists.  This position will play a critical role in managing the day-to-day operations of the Patient Support Program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate.  To best support patients and their caregivers, the team will be set up as contact center with operating hours of 8AM to 8PM Monday through Friday in which you will be expected to work 8.5-hour shifts within operating hours.  The call center team works on a 4-week rotation where they alternate between 3 shifts.  You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others.  You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.  A Day in the Life Every patient’s healthcare experience is unique - shaped by personal experiences