ServiceNow Architect

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com  DXC Vietnam  has been recognized as one of the " Best Companies to Work for in Asia 2025 " by HR Asia Magazine, highlighting its exceptional HR practices and 31-year legacy in the country. The company also earned the special " Most Caring Company Award" in 2025  for prioritizing employee well-being and fostering a supportive, inclusive workplace culture.  We are seeking an experienced ServiceNow Architect to lead the design and delivery of scalable, secure, and high-quality ServiceNow solutions. This role will work closely with business and technical stakeholders to translate requirements into an effective platform architecture aligned with business objectives and ServiceNow best practices. If you have strong ServiceNow architecture experience, hands-on technical expertise, and the ability to guide delivery teams and stakeholders, we encourage you to apply for this opportunity.

Solution Architecture : Define end-to-end ServiceNow solution architecture, technical standards, design principles, and implementation roadmaps aligned with business needs. Platform Design and Governance : Design scalable and maintainable platform solutions, establish governance, and ensure configurations and customizations follow ServiceNow best practices. Integration Architecture : Design and oversee integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, web services, MID Server, and other appropriate technologies. Technical Leadership : Provide technical direction, review solution designs and code, guide developers, and support technical decision-making throughout the delivery lifecycle. Requirements and Advisory : Work with business stakeholders, product owners, and delivery teams to assess requirements, identify solution options, and recommend suitable ServiceNow capabilities. Security and Performance : Define role-based access, data security, platform performance, availability, and upgrade strategies to support stable enterprise operations. Delivery Assurance : Support estimation, planning, testing, deployment, release management, troubleshooting, and resolution of complex platform issues and risks. Documentation and Continuous Improvement : Maintain architecture documents, technical standards, and solution records. Stay current with ServiceNow capabilities and drive platform optimization and reuse.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience. 8+ years of experience in IT, including strong hands-on ServiceNow implementation experience and proven experience in a ServiceNow Architect or Technical Architect role. Technical Skills Strong knowledge of ServiceNow platform architecture, data model, security, scripting, workflows, Flow Designer, IntegrationHub, and application development. Experience designing solutions across ServiceNow products such as IRM/GRC, TPRM, ITSM, ITOM, CSM, HRSD, or other relevant modules. Strong experience with enterprise integrations, REST/SOAP APIs, MID Server, web services, authentication methods, and data migration. Knowledge of ITIL processes, ServiceNow implementation methodologies, agile delivery, DevOps, and release management practices. Ability to assess platform health, performance, scalability, technical debt, and upgrade impact, and recommend practical improvements. ServiceNow Certified System Administrator and Certified