Service Operations Lead

About Leidos Australia At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life. Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter. Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work. This includes: Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours. Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing. Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities. Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities. Build Your Future – Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way. And Much More – These are just a few of the ways we invest in our people and help them thrive.

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes. We deliver secure, resilient and innovative technology services that enable Defence enterprise and warfighting capabilities across multiple classified domains and networks. We provide world-class ICT operations and agile digital modernisation using advanced analytics, automation, hybrid cloud, DevSecOps, Infrastructure as Code, cybersecurity and AI to optimise highly complex, mission-critical environments.

The Service Operations Lead is accountable for the strategic direction, health, performance, and continual improvement of multiple ICT services throughout their lifecycle. Acting as the process owner, you will ensure services remain aligned with customer requirements, commercial objectives, operational demands, and industry best practice while delivering measurable business value. Working across a complex enterprise environment, you will collaborate closely with Service Management, Chief Technology, Solution Architecture, and Service & Technology Operations teams to shape, integrate, and sustain Leidos’ as-a-service offerings. You will provide strategic oversight of service performance, customer experience, operational risk, service evolution, and value realisation, while ensuring service management practices are embedded and effective. As a trusted advisor and customer advocate, you will influence delivery teams, suppliers, and stakeholders to continually enhance service outcomes, ensuring services remain resilient, commercially viable, customer-focused, and operationally sustainable.

Act as the process owner and customer advocate, maintaining strong stakeholder relationships and ensuring customer outcomes are represented throughout the service lifecycle. Develop and maintain service strategies, roadmaps, governance activities, and continual improvement initiatives that support organisational and customer objectives. Monitor, analyse, and report on service