Microsoft Dynamics 365 F&O – SCM Manager

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools ,  including emerging AI capabilities ,  can improve efficiency, insights, and client outcomes.   In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership ,  balancing project leadership with growing involvement in client strategy and solution development.   Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

Overview We are hiring a Microsoft Dynamics 365 Finance & Operations – Supply Chain Management Manager to join our Customer Success team. This role is crucial in ensuring the stability and effectiveness of our D365 F&O system in the supply chain domain. You will collaborate with clients, functional teams, technical teams and developers to provide expert support, drive solutions and improve process outcomes. The ideal candidate will have deep expertise in inventory management, procurement and sourcing, sales and marketing, warehouse management and asset management functions within D365 F&O, helping clients streamline operations and achieve operational excellence. Important - This role requires working in US hours to support clients effectively. Working hours: 3rd Shift (5:00 PM - 2:00 AM) Key Responsibilities Provide expert support and consulting for D365 F&O Supply Chain modules (Inventory Management, Procurement and Sourcing, Sales and Marketing, Warehouse Management, Asset Management). Provide priority support for high severity cases identifying options to get past the initial issue and deliver the necessary long-term solution. Collaborate with internal teams and clients as needed for deliver root cause analysis for these cases. Monitor and respond to incidents and service requests within defined SLAs. Evaluate reported issues to identify where they stem from and work with the necessary team to resolve. This includes but is not limited to customer specific code, Crowe Metals Accelerator (CMA) and Microsoft functionalities. Prepare/maintain support documentation, configuration guides and process documentation. Support implementation of enhancements through the full software development life cycle, hotfixes and service updates. Support period-end/year-end business activities. Guide clients on best practices for configuration/processes and internal controls within D365 F&O. Continuous self-learning of new