Senior AI Systems Engineer, AI Automation, Frameworks & Enterprise Integrations

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.   We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together.  Bring your whole self.   Our IT Culture We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback IT in Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while, and Designing, Planning and delivering quality new solutions that are, cost effectively The Role As a Senior AI Systems Engineer specialized in AI Automation, Frameworks & Enterprise Integrations at Medallia, you will play a key role in shaping and scaling Medallia's internal AI-enabled automation capabilities across the enterprise. We are seeking an experienced and highly motivated Senior AI Systems Engineer to join our team. The ideal candidate will play a crucial role in shaping and executing the vision and roadmap of our internal AI automation and enterprise workflow orchestration initiatives. Beyond traditional automation responsibilities, this role requires strong experience with AI frameworks, workflow automation platforms, low-code/no-code orchestration tools, APIs, and enterprise systems such as n8n, Claude Code, ServiceNow, and modern AI services, ensuring a holistic approach to enterprise automation.   The Senior AI Systems Engineer will work closely with teams across IT, Security, Engineering, People, Finance, Support, and business operations, architecting, designing, building, and maintaining robust, scalable, and secure automation solutions that connect business systems, workflows, and services while maintaining governance, stability, and operational rigor.

Serve as a key contributor in defining the vision, standards, and technical roadmap for internal AI automation and enterprise workflow orchestration within Medallia IT. Design and maintain scalable patterns for AI-enabled workflows, agentic orchestration, API integrations, prompt handling, logging, error management, and human-in-the-loop controls. Partner with Security, Legal, Privacy, and IT leadership to ensure automation and AI implementations align with governance, compliance, and enterprise security requirements. Help standardize the enterprise automation stack, including orchestration tools, integration patterns, connectors, approval flows, and observability practices. Evaluate platforms, frameworks, and vendors to support long-term maintainability, interoperability, and cost efficiency. Work directly with internal stakeholders to identify manual, repetitive, or high-friction workflows that can be improved through automation, integration, and AI-assisted processes. Build, test, deploy, and support workflow solutions using tools such as n8n, Zapier, ServiceNow, and other orchestration or integration platforms. Develop proofs of concept and