Field Technical Senior Specialist II

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose



The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM’s are responsiblefor prompt reporting of technical issues and resolutions in the market for further follow-up.

Key Accountabilities



• Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks.

• Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issues.

• Support Techline function through taking in-bound calls during scheduled shifts.

• Administer customer goodwill and manage warranty claim authorization/processing.

• Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested

Qualifications, Experience, and Skills



• High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training.

•  Associates’ degree in Business Management desired.

• 5 years minimum Powersports dealership experience (service operations and/or management) required.

• Extensive experience in the repair and servicing of Powersports products.

• Strong Technical troubleshooting skills and the ability to operate Powersports products

• Strong understanding of dealership business operations

• Strong communication and interpersonal skills

• Basic PC skills including MS office programs