Senior Manager, IT

AI at Zapier At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.   Hi there! This role sits at the center of two things that matter a lot to Zapier right now: keeping ~800 Zapiens productive and secure, and building the identity and access controls enterprise buyers scrutinize. I'm looking for someone who wants to run IT as a product, not a help desk — someone who sees AI-first operations and zero-trust architecture as the standard, not a stretch goal, and who's excited to build the team that makes that the norm. Zapier is ~800 people, fully remote, and IT's first job is to keep the team productive and secure and to deliver a reliable, fast service, smooth onboarding and offboarding, and a great employee experience at scale. That sits on a backbone of identity (Okta), endpoint management (Jamf), and SaaS governance across 200+ apps. This internal foundation is the core of the role. As Zapier moves upmarket, IT carries a second and growing mandate: the identity, access, and governance controls that enterprise buyers need to scrutinize. That makes a deep, capacity-backed partnership with Security central to the job and increasingly tied to how Zapier earns enterprise trust. We're looking for a Senior Manager who's excited to lead a high performing, globally distributed team that's driven by building systems that increasingly run on Zapier's own product — energized by the shift toward enterprise-grade IT, and eager to be the gold standard for other IT teams using Zapier too. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier What you'll do Raise the bar on IT service — AI-first. Move IT from reactive support to a proactive, AI-first operation for ~800 Zapiens — onboarding, offboarding, and employee experience — with self-service provisioning, deflection, and proactive remediation as the operating model. Architect identity, endpoints, and zero-trust access. Evolve Okta (SSO, SCIM, OIDC, SAML, MFA, RBAC/ABAC, lifecycle automation) and Jamf (device trust, EDR) into an enterprise-grade access layer, and own the IT side of zero-trust end to end — identity, device, and access — as a co-owner with Security. Govern tooling as a portfolio. Treat the app portfolio as a strategic asset. Bring structure, ROI accountability, and vendor governance to 200+ tools, not just approval workflows. Own major incidents end to end. Lead high-severity IT operational incident response and the root-cause and prevention that follow. Security incidents route to Security's Detection & Response program; IT partners on containment and remediation. Plan IT around where Zapier is headed. Translate company direction — enterprise, AI, scale — into an IT roadmap you own and deliver, so IT is ready ahead of the need rather than catching up to it. Influence and hold the line. Set and enforce policy on access, procurement, and security across People Ops, Finance, Legal, Product, and Engineering, moving senior stakeholders, not escalating to them. Partner with Security on security policy, operationalizing and enforcing it within IT's domain. Build the IT org, not just the team. Turn a flat, reactive team into a tiered, globally distributed function, depth, not dependence. Expect to lead from in the mix, a player-coach who rolls up their sleeves on the hardest problems while building the team that makes that the exception, not the norm. You'll lead a team of ~6 today, evolving the structure as IT scales. Power the enterprise motion. Make IT the internal proving ground for enterprise