Manager, Strategic Provider Operations

Gap Global Technology Solutions is seeking an experienced and strategically minded Manager to join its Strategic Provider Operations (SPOps) function. The role will own and advance the day to day execution of the vendor operating program for Tier 1 Technology providers while serving as a true strategic partner to the VMO Director and Gap Global Technology Solutions leadership. This role sits at the intersection of vendor governance, cost optimization, performance management, and cross functional influence requiring someone who can think proactively, communicate with clarity and precision, and translate complexity into structured, leadership ready output. The stakeholder landscape is broad, spanning executive sponsors, technology leaders, and a matrixed organization; the right candidate will be expected to operate credibly across all of it. This role reports to the Director, Vendor Management Office within Gap Global Technology Solutions Why This Role This is an opportunity to do vendor management work inside one of the most recognized retail technology organizations. You'll have visibility into enterprise wide technology function and direct partnership with senior technology and leadership across Gap Inc.'s portfolio of brands — Gap, Old Navy, Banana Republic, and Athleta. The work is varied and high impact. While the foundation is in place, Vendor Management continues to evolve, and the right candidate will have a genuine hand in defining what best in class vendor management looks like at Gap Global Technology Solutions.

Vendor Governance & Lifecycle Management Own the execution of the VMO's vendor lifecycle management program for Gap’s Tier 1 Technology partners Maintain and advance vendor classification to ensure governance effort is calibrated appropriately to vendor risk and strategic value Partner with Sourcing, Legal, and Finance to maintain clear accountability at every stage of the vendor lifecycle Drive data completeness and accuracy for all lifecycle tracked vendors; build and maintain reporting dashboards that provide a single source of truth for the portfolio Vendor Performance Management Manage end to end execution of the Vendor Business Review (VBR) program for the strategic vendor portfolio Track and report on vendor performance trends across the portfolio; surface patterns, flag concerns, and ensure action plans are documented, owned, and followed to resolution Develop and maintain structured performance scorecards for strategic vendors in partnership with technology product, engineering, and operations leaders Serve as a liaison between internal stakeholders and vendors when performance issues require escalation, bringing a structured, evidence based approach to conversations Cost Optimization & Portfolio Intelligence Support leadership in optimization opportunities across third party Technology vendor spend Maintain disposition tracking model ensuring cost reduction strategies progress through stage gate governance with clear owners and timelines Develop and maintain portfolio level reporting that gives technology leadership timely, accurate visibility into spend, renewal timing, risk exposure, and strategic alignment Contribute to renewal strategy reviews, savings identification initiatives, and cost reduction commitments tied to Gap Global Technology Solutions' broader budget objectives Over time, take on greater ownership of commercial strategy for key renewals including vendor relationship management at a senior level Cross Functional Partnership & Stakeholder Management Operate as a structured and credible partner to Finance, Sourcing, Enterprise Architecture, and Technology teams driving coordinated decisions across a matrixed organization Prepare leadership ready communication materials including weekly status updates, executive briefings, and governance review decks that distill complexity into clear, actionable insight Build and maintain productive relationships