Field Service Manager - North Florida

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences,   diagnostics   and biotechnology? At Beckman Coulter Diagnostics , one of   Danaher’s   15+ operating companies, our work saves lives—and   we’re   all united by a shared commitment to innovate for tangible impact. You’ll   thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged   convention   to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years.   Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world.   Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems,   impacting   1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the   Danaher Business System   which makes everything possible. The   Field Service Manager, North Florida   for Beckman Coulter Diagnostics   is responsible for   directing and leading the field service organization for the North Florida territory of the company’s commercial operations. You will also   be responsible for   all field service resources and service delivery within the defined area   including:   installations and implementations, preventative maintenance, all break/fix service activity, and all proactive post sale service activity. This position will have responsibility for the P&L of the Service business with direct revenue   in excess of   $10M, and costs   in excess of   $5M. This position reports to the East Service Area Director, is part of North America Commercial Organization (NACO) Field Service team located in North America, covering North Florida (Tampa, Orlando, Jacksonville) and will be REMOTE. NOTE: MUST BE located in the territory (north of Orlando). In this role, you will have the opportunity to: Regularly visit clients and customers to   maintain   customer network and develop new relationships for new opportunities in partnering with sales team l ead a team of Field Service Engineers, and Field Service Supervisor,   be responsible for   their training and professional development;   establish   goals and   objectives ; lead the recruitment process to bring the right candidates to your team Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines Work closely with coordination team to   facilitate   daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload Manage and resolve high-pressure customer issues, including product performance issues and technical escalations Deliver impact at the NACO level, by leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements   The essential requirements of the job include: Bachelor’s Degree with 9+ years of experience OR   Master Degree   with 7+ years of experience 3+ years of experience in people management (direct reports) Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields Knowledge of customer relationships and customer satisfaction methodologies Travel Requirements: This position requires up to 50%