Customer Success Account Management

Step into a role where your ideas spark innovation and your impact is felt every day. As the Manager of Customer Success Account Managers within the Customer Success team, you will lead a talented group of professionals dedicated to orchestrating resources that empower Microsoft customers to achieve their business goals. You will be responsible for driving customer success, cloud and AI adoption, business value realisation, support excellence, and long-term customer growth across a portfolio of strategic enterprise commercial customers. You help shape our approach and leverage the full power of Microsoft’s delivery forces to ensure our customers’ success at scale.   In this role, you will be instrumental in building trusted relationships, expanding strategic engagements, and developing clear roadmaps that enable customers to maximize the value of their investments. By guiding and mentoring your team, you ensure they have the tools and knowledge to drive impactful business growth, deliver measurable value, and prioritize the most critical outcomes for our customers.   Your leadership is vital to orchestrating resources and aligning Microsoft expertise to deliver customer success. If you are passionate about making an impact through collaboration, transformation, and a focus on results, join us to advance our mission. Working across Sales, Customer Success, Engineering, Support and Partner organisations, you will drive a customer-centric culture focused on measurable outcomes, proactive engagement and operational excellence.   At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth ‑ mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Lead and Develop a High-Performing Team   Recruit, coach, develop and retain a diverse team of Customer Success Account Managers.   Build a culture of accountability, inclusion, growth mindset and customer obsession.   Conduct performance coaching, talent reviews, succession planning and career development activities.   Empower team members to operate strategically with customers while delivering measurable business outcomes.   Deliver Customer Success and Business Outcomes   Ensure customers realise value from Microsoft Cloud, AI and Support investments.   Drive customer adoption, consumption growth, operational excellence and business transformation outcomes.   Lead customer success strategies that align customer goals with Microsoft capabilities.   Champion value realisation and outcome-based engagement motions across the customer lifecycle.   Drive Renewal Health and Long-Term Customer Value   Ensure teams proactively engage customers to maximise support and success investments.   Drive renewal readiness, customer satisfaction and ongoing value delivery.   Foster trusted executive relationships that strengthen customer confidence and long-term partnerships.   Remove organisational blockers that impact customer success and business outcomes.   Orchestrate One Microsoft Execution   Partner across Sales, Technical Specialists, Solution Architects, Support Engineering and Partners to deliver an integrated customer experience.   Drive alignment across stakeholders to accelerate customer outcomes and successful transformation programmes.   Promote collaboration across cloud workloads and solution areas to maximise customer value.   Deliver Operational Excellence   Establish clear rhythms of business and accountability frameworks.   Use data-driven insights to monitor customer health, business performance and team effectiveness.   Drive disciplined execution of customer success plans, governance, risk management and strategic account planning.