Business Analyst

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep   expertise   in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and   operates   some of the world’s most complex technology estates. Learn more on dxc.com     DXC Vietnam   has been recognized as one of the " Best Companies to Work for in Asia 2025 " by HR Asia Magazine, highlighting its exceptional HR practices and 3 1 -year legacy in the country. The company also earned the special " Most Caring Company Award" in 2025   for prioritizing employee well-being and fostering a supportive, inclusive workplace culture .   We are looking for a ServiceNow Business Analyst to work closely with business stakeholders, process consultants, and technical teams to gather requirements, analyze business needs, and support the delivery of ServiceNow solutions. The role will bridge business and technology teams to ensure solutions effectively address client requirements and drive process improvements.

Collaborate with stakeholders to gather, analyze, and document business requirements. Facilitate workshops, requirement gathering sessions, and business discussions. Translate business needs into user stories, functional specifications, and process documentation. Work with ServiceNow Architects, Developers, and Project Managers to design appropriate solutions. Analyze existing business processes and identify opportunities for automation and optimization using ServiceNow. Perform gap analysis between current processes and target-state solutions. Support solution testing activities, including SIT, UAT, and defect management. Ensure delivered solutions meet business requirements and acceptance criteria. Assist in change management, end-user training, and user adoption activities. Maintain project documentation and ensure traceability of requirements throughout the project lifecycle. Stay updated on ServiceNow platform capabilities and best practices.

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related disciplines. 5+ years of Business Analyst experience in software implementation or digital transformation projects. Experience gathering and documenting business requirements, user stories, workflows, and process maps. Good understanding of Agile and/or Waterfall delivery methodologies. Strong analytical, problem-solving, and stakeholder management skills. Excellent communication and presentation skills. Experience working directly with clients and cross-functional teams. Good command of English communication.

(Nice to Have) Exposure to the ServiceNow platform or ServiceNow projects. Knowledge of ITSM, ITIL processes, CMDB, Asset Management, HRSD, CSM, or related ServiceNow modules. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (CIS) Business Process Consulting (BPC) ITIL Foundation certification. Experience in banking, insurance, healthcare, or enterprise IT environments. Employee Benefits and Perks   At DXC Vietnam, we follow a people ‑ first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well ‑ being.   Attractive and competitive salary package   Full salary ‑ based contributions to Social Insurance, Health Insurance, and Unemployment Insurance   in accordance with   Vietnamese law   13th ‑ month salary (guaranteed)   Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/ paternity leave , and childcare leave.