Events Manager - Sheraton Grand London Park Lane

LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 9200+ properties across 145 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits. We are now recruiting for an experienced Events Manager to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke experiences for you. ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting the GOV UK website. JOB SUMMARY The Event Manager is responsible for the group and event enquiries allocated to them, ensuring a seamless process from initial enquiry, booking conversion, though to turnover to Operations, and back to Sales. Delivers exceptional telephone sales experience and adheres to sales and event brand standards for enquiry handling, event planning, pre and post event. Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel event Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events SKILLS, EXPERIENCE AND QUALIFICATIONS Experience · Previous experience (Minimum 2 years) in a similar role within a hotel environment Skills and Knowledge · Effective sales skills to up-sell products and services · Knowledge of menu planning, food presentation, and banquet and event service operations · Ability to manage guest room and meeting space inventories · Broad understanding of facility management (sanitation, maintenance, operations) · Strong customer development and relationship management skills · Knowledge of overall hotel operations as they affect department · Knowledge of Event Technology products and services · Knowledge of contract management and legalities · Strong communication skills (verbal, listening, writing) · Strong problem-solving skills · Strong customer and associate relation skills · Strong organization skills · Ability to use standard software applications and hotel systems · Effective decision making skills · Effective influence skills · Strong presentation and platform skills · Knowledge of governmental regulations and safety standards Education or