Senior Mailroom Clerk

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Senior Mailroom Clerk - JLL What this job involves: We are seeking an experienced and highly reliable Senior Mailroom Clerk to oversee mail and package operations across multiple facilities, including a premier Class A office building and a pharmaceutical R&D facility. This senior-level position requires exceptional customer service, strong organizational skills, and the ability to manage complex logistics in both corporate office and controlled pharmaceutical environments. The role emphasizes professional service delivery to building tenants while maintaining compliance with specialized pharmaceutical requirements when needed. What your day-to-day will look like: Mail & Package Operations (Multi-Site) Sort, process, and distribute incoming mail and packages to tenants and staff throughout multiple buildings Process outgoing mail including weighing, stamping, and preparing packages for courier pickup Coordinate with multiple courier services (FedEx, UPS, DHL, USPS) and specialized pharmaceutical couriers Handle certified mail, registered mail, and signature-required deliveries across all locations Manage time-sensitive deliveries and special requests with professionalism and urgency Maintain accurate delivery logs, tracking records, and chain of custody documentation Process temperature-sensitive and specialized material deliveries when required at pharmaceutical facility Administrative Excellence & Customer Service Update and maintain tenant contact databases and directory information across facilities Prepare daily delivery reports and maintain comprehensive filing systems Handle mail forwarding requests, address changes, and mail holds for tenants Process special requests and coordinate white-glove service for executive-level deliveries Provide exceptional, professional assistance to building tenants, visitors, and pharmaceutical staff Answer questions regarding mail services, building policies, and delivery procedures Communicate effectively with property management, tenant representatives, and facility leadership Assist with inventory management of mailing supplies and office materials Serve as primary point of contact for tenant mail-related inquiries and concerns Warehouse & Material Handling Safely operate mail carts, hand trucks, and delivery equipment Load and unload delivery trucks and manage receiving area operations Coordinate storage of packages and materials in appropriate locations Operate forklifts and material handling equipment as needed in pharmaceutical warehouse (certification required) Manage inventory of incoming materials and conduct cycle counts as required Ensure organized and efficient mailroom and storage areas Security & Compliance Follow building security protocols and access control procedures for all facilities Verify tenant and staff identity when required for package release Report any suspicious packages or security concerns to building management immediately Maintain confidentiality of tenant information and correspondence Follow pharmaceutical facility safety protocols including PPE requirements when working in controlled areas Handle specialized materials according to facility-specific standard operating procedures (SOPs) Maintain GMP documentation and compliance standards when supporting pharmaceutical operations Participate in facility audits and training programs as required Leadership & Training (Senior