Sr. Analyst - Process Analytics - FCRM 4A

Sr. Analyst - Process Analytics - FCRM Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Chargeback Specialist III_English_Onsite Milton Keynes!

Research, process, and resolve customer chargeback and reversal requests across supported dispute reason codes and card brands in accordance with established processes and association regulations; Gather and analyze cardholder and merchant account transactions to determine regulatory coverage and dispute validity; Review disputed transactions and apply appropriate credit/debit adjustments based on investigation findings and arbitration outcomes; Prepare, review, and submit supporting case materials for association validation and arbitration activities where required; Ensure supporting documentation and evidence are complete, accurate, and submitted within required timeframes; Work assignments from designated work queues and manage requests according to priority, complexity, and service requirements; Segment and redirect pending requests into appropriate workflows to ensure efficient and timely case resolution; Communicate with cardholders, merchants, clients, and third parties through inbound calls, outbound calls, and written correspondence; Process dispute-related activities including chargebacks, reversals, compliance cases, and Section 75 claims; Generate daily, weekly, monthly, and ad-hoc chargeback reports to support management reviews, client reporting, and operational oversight; Monitor dispute inventory and aging queues to ensure association deadlines and SLA