Senior Product Manager - Smart Care

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary CVS Health’s Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approach to quickly transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all of our businesses in CVS Health. We are responsible for understanding the data flow from a business perspective to create a solution architecture to model the business. Our data teams build next-generation data and machine learning platforms and AI products in the cloud that help power CVS Health to make healthier happen for 100+ million customers. If you're excited about using data science and AI to improve member health outcomes while delivering meaningful value for Aetna, Smart Care offers a unique opportunity to do both. Smart Care builds intelligent, personalized solutions that help identify the right opportunities for our members and enable care teams to take the right actions at the right time. The work spans LLMs, causal inference, deep learning, and deep analytical problem-solving to turn complex clinical and behavioral data into actionable insights and scalable solutions. As the Smart Care Squad Lead and Product Manager, you'll operate at the intersection of product sense, technical acumen, stakeholder leadership, and user-centered solution design—shaping strategy, driving execution, and translating complex healthcare problems into solutions that improve member outcomes and drive measurable business value. If building products that help our members while advancing our organizational goals excites you, we'd love to have you help shape the next chapter of Smart Care.

What Responsible for timebound delivery of Smart Care solutions to delivery on business value, converging business and technical perspectives to accelerate design decision. Create clarity around priorities, expectations, and shared outcomes for the Squad. Own the product backlog, facilitate problem solving, scoping, and prioritization, balancing near-term commitments with longer-term value. Run day-to-day planning and ceremonies, and champion Agile practices. Clarify and coordinate dependencies with other teams and stakeholders. Collaborate tightly with squad technical captains to create user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering and stakeholder teams. Support engineering and data science teams to implement features by clarifying requirements, facilitating technical feasibility discussions, and helping them to understand users and the business needs. Facilitate problem solving across teams, factoring in trade-offs between speed, scalability and quality. Align delivery plan to adjacent solutions to capture cross-portfolio value. Conduct user research, usability testing, and competitive analysis to inform product decisions and validate hypotheses. Collaborate with designers to create UX flows, wireframes and product designs. Define, monitor and analyze product performance metrics, identifying opportunities for improvement and optimization. Support the establishment and maintenance of release-management frameworks. Develop and execute strategies for proactive user support and issue resolution. Support business case development and roadmap planning with stakeholders and