Field Service Technician, Roanoke, VA



 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description **Home-based Full -Time position with daily travel to customer sites in the Roanoke, VA territory.  The ideal candidate will reside within the Roanoke, VA area with minimal overnight travel.** The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory.  Ideal candidates will reside within a 30-mile radius of where the position is based.  Company vehicle provided.  Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required.   Responsibilities of a Field Service Engineer Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. Diagnose and repair proprietary hardware and software components with full case ownership. Independently troubleshoot sophisticated issues and escalate to Senior or Lead FSEs as needed. Support government accounts requiring eligibility for a CAC (Common Access Card).

1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications. Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities to include Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities and any other Local/State/Federal Facilities requiring Background Investigations, up to and including required identification badges for access to said facilities. Strong troubleshooting, diagnostic, and problem-solving skills. Medical or electromechanical device repair experience required   Skills: Remote and on-site technical support for automated dispensing systems. Work-order evaluation, prioritization, and resolution. Diagnosis and repair of hardware/software components. Preventive maintenance, installations, repairs, and calibrations. Inventory management and adherence to company policy. Professional customer communication and relationship development. Accurate service documentation including expenses and time tracking. Compliance with MDR and service procedures. Independent and team-based work performance.

Associate degree in a related field or 3+ years of Field Service or Technical Support experience. 24×7 on-call service experience preferred. CompTIA A+ Certification or equivalent preferred. Mechanical proficiency with ability to disassemble/reassemble complex systems. Proficiency with Windows OS, networking, and diagnostic instruments. Ability to operate powered and manual hand tools. Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts. Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods. Valid driver’s license and ability to meet company driving requirements. Daily car travel required, with occasional air travel and overnight stays.   At BD, we prioritize on-site teamwork because we believe it develops creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of