Manager, Client Service

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Job Title: Manager, Client Service Job Location: Hybrid- , Chicago, New York City, Norwalk  About the team:   Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group.  This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation.

Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks   Optimize efficiency of delivery without sacrifice of quality.   Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.   Utilize various tools and partners to complete studies from start to finish.  Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects.  Owns and manages project timelines and quality, collaborating with client teams and across departments.  Leads meetings to scope and kick off new projects as well as to present data results to our clients and their end clients.  Conducts data analysis, insights generation, critical and analytical thinking; takes an active role in story building and can lead a team through reporting at varied levels of complexity.  Actively seeks opportunities to support proposal development with sales partners. Can customize proposals with guidance.  Provides guidance for junior project team members, serving as a go-to for day-to-day questions   Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment.  Essential Knowledge & Experience    2+ years of professional experience in a client service market research role with exposure to quantitative methodologies   Strong process and time management skills; capable of prioritizing and delivering against a volume of competing deadlines at a fast pace; prior project management experience   Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)   Strong detail-orientation with ability to manage multiple work streams and among multiple teams   Excellent communication skills (verbal and written) with ability to use logical reasoning and problem solving   Exhibits a growth mindset, a can-do attitude, and the ability to take initiative   Bachelor’s degree in market research/marketing or related social science and analytic disciplines  Kantar Benefits   We provide a comprehensive, highly competitive benefits package, including  Medical plans with comprehensive, affordable coverage for a range of health services  Health Savings Account/FSA  Dental, Vision and benefits to cover unique healthcare needs  Wellness Program  401k with match  Tuition Reimbursement, Commuter benefits  Unlimited PTO  Why join