Lead, Incident Response – Global CSIRT

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce's Computer Security Incident Response Team (CSIRT) provides 24x7x365 security monitoring and rapid incident response across every Salesforce environment. We are the last line of defense protecting company and customer data from our adversaries. As Lead Incident Responder, you will own the response to our highest-severity incidents, serve as the senior technical escalation point for the incident response team, and drive the process improvements and automation that make the whole team faster. You'll also lead strategic initiatives that raise our detection and response capabilities across the board, and mentor the responders who will grow into these roles behind you. This is a hands-on senior technical role, not a people-management position, though it carries significant influence over how the team operates. Core hours are 10:30 AM – 6:30 PM ET, Monday through Friday. Because CSIRT operates 24x7x365, on-call rotation, including occasional overnights and weekends, is required on an as-needed basis. What You'll Actually Be Doing   Lead end-to-end response to high-severity, high-visibility incidents, from initial triage through containment, eradication, recovery, and post-incident review. Act as the technical escalation point and on-shift decision-maker for the incident response team. Investigate sophisticated adversaries, insider threats, and web application attacks across on-premises and multi-cloud environments. Design and build process improvements, playbooks, and automation, including security orchestration, automation, and response (SOAR) tooling and detection-as-code, that reduce time-to-detect and time-to-respond. You're Our Person If...   You have 8+ years in information security, with substantial hands-on operational security monitoring and incident response experience. You've done host and network forensics across Windows, macOS, and Linux, analyzing file system, memory, process, and network artifacts for indicators of compromise. You have experience responding to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD (continuous integration/continuous delivery) pipelines, and cloud logging/telemetry. You have a deep, current understanding of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and system/network hardening best practices, ideally with working knowledge of a framework such as MITRE ATT&CK. Even Better If...   You have recognized depth in a specialty: malware analysis, detection engineering, forensics, cloud security, offensive security, or applied AI/ML for security. You have prior experience in a 24x7x365 security operations environment. You have a track record of capability uplift through automation and tool development (SOAR, scripting, detection-as-code). You hold relevant certifications, such as SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP. This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation