Senior Engineering Manager, Loyalty Platform & Communications

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. Summary of the role: As an Senior Engineering Manager on the Loyalty Platform & Communications squad, you will lead the team responsible for operating, integrating, and evolving Levi Strauss & Co.’s global loyalty and customer communications ecosystem. This role is focused on supporting and scaling a strategic vendor-based loyalty product, while owning the engineering abstractions, integrations, process automations, market onboarding patterns, and operational practices that make the platform successful across countries and channels. You will partner closely with Product, Business, Architecture, Security, Data, Marketing, regional teams, and external vendors to ensure loyalty benefits, rewards, offers, and communications are delivered reliably across web, mobile, retail, email, SMS, and other customer touchpoints. This role reports to Director, IT Microservices. Our team is based out of Bangalore location and works in a hybrid model.

Team Leadership & Delivery Lead and grow a team of engineers, fostering a culture of ownership, collaboration, accountability, and continuous improvement. Own delivery planning and execution for the Loyalty Platform & Communications roadmap, balancing business outcomes, platform health, vendor dependencies, and operational stability. Manage team capacity, hiring, prioritization, and delivery rituals to ensure sustainable execution across a globally distributed environment. Coach engineers to make pragmatic decisions that balance speed, reliability, maintainability, and long-term platform evolution. Vendor Product Ownership Own the technical operation and evolution of a vendor-based loyalty platform, ensuring the product is configured, integrated, monitored, and supported effectively. Partner with vendor teams to clarify requirements, influence roadmap priorities, assess release impacts, and drive timely resolution of platform issues. Establish operating models for vendor release intake, environment readiness, dependency management, defect triage, and production support. Translate vendor capabilities into scalable Levi’s platform patterns that can be reused across markets and channels. Integrations & Platform Abstractions Lead the design and operation of APIs, integration services, event flows, and abstraction layers that connect Loyalty with Consumer Profile, Identity, Commerce, POS, Data, Marketing, and Communications platforms. Ensure vendor-specific implementation details are appropriately abstracted so Levi’s ecosystem remains flexible, resilient, and easier to evolve over time. Guide architecture decisions for distributed systems, service boundaries, data flows, and integration contracts across internal and external platforms. Drive clear ownership and documentation of interfaces, data dependencies, runbooks, and operational handoffs. Global Market Onboarding & Enablement Lead onboarding of new countries and regions onto the Loyalty Platform & Communications ecosystem. Create repeatable rollout patterns for market configuration, testing, migration readiness, environment validation, operational readiness, and launch support. Partner with regional business and technology teams to support localization, compliance, country-specific processes, and market-specific loyalty requirements. Ensure global capabilities can scale while still accommodating regional needs and rollout sequencing. Automation & Operational Excellence Drive automation for platform configuration, validation, testing, build/release processes, monitoring, alerting, and support workflows. Improve repeatability and efficiency across market launches, defect triage, regression