Sr. Partner Sales Manager

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title:                      Senior Partner Sales Manager Team:                          Partner Sales & Alliances Reports to:                  Director, Partner Sales & Alliances Location:                      Japan Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Overview: The Senior Partner Sales Manager will be responsible for driving revenue growth through strategic partners in Japan. This role will own a defined portfolio of partner accounts and will be accountable for building, executing, and scaling partner-led go-to-market plans that generate new pipeline, expand existing opportunities, and accelerate Genesys Cloud adoption. This is a senior partner sales role that requires strong commercial discipline, executive-level partner engagement, and the ability to influence sales motions through partners. The successful candidate will act as a trusted business advisor to partners, helping them build a profitable Genesys practice while aligning closely with Genesys sales, pre-sales, marketing, customer success, and leadership teams.

In this role, the primary responsibilities will include (but are not limited to): Partner Sales Strategy and Execution Own and manage a defined set of strategic partner accounts in Japan, with responsibility for achieving annual revenue and pipeline targets. Develop and execute partner-specific business plans, including joint pipeline creation, account mapping, sales campaigns, enablement, and executive engagement. Drive partner-led and partner-influenced opportunities across new logo acquisition, expansion, cross-sell, and upsell motions. Establish a disciplined sales cadence with partners, including regular pipeline reviews, opportunity progression, forecast alignment, and action tracking. Work closely with Genesys sales teams to ensure clear alignment on account ownership, opportunity strategy, and partner engagement models. Partner Engagement and Business Development Build trusted relationships with senior stakeholders across partner organizations, including sales, solution, delivery, marketing, and executive teams. Articulate the Genesys Cloud value proposition clearly, including AI, digital, automation, and experience orchestration capabilities. Help partners identify market opportunities, develop differentiated offerings, and position Genesys solutions effectively with enterprise customers. Represent Genesys professionally in partner meetings, customer discussions, business reviews, and industry activities. Partner Enablement and Practice Development Support the development of partner capabilities, including sales