Consultant, Leave of Absence Case Manager

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Human Resources Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $57,900.00 - $95,600.00 Target Openings 1 What Is the Opportunity? The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. The ESU is a foundational component of the Travelers HR operating model supporting the United States, Canada, United Kingdom, Ireland and various subsidiaries. As a part of the Leave of Absence (LOA) team, the Consultant applies understanding and a high-level knowledge of Travelers leave of absence policies, procedures, and the absence management system, and utilizes that to ensure leaves are handled properly from a compliance, process, and experience standpoint. As a Consultant, you will manage all aspects related to leave of absence cases for US, Canada, and Europe (STD/LTD/USESRRA/personal leaves/etc.), assisting with leave administration items (employment verifications, reports, payroll balancing, work comp checks, etc.), completing daily audits for leave and payroll entries, reviewing medical documentation to determine FMLA approval, researching and resolving employee leave of absence related questions, and assisting in training leave of absence team when needed. You will also create and maintain process documents for Europe and Canada leaves. This role serves as a subject matter expert in all aspects of leave of absence for US, Europe, and Canada employees and uses knowledge to identify and implement process improvements within and across COE's. What Will You Do? Consult with and advise employees on eligibility, provisions, and other matters related to leave of absence (LOA) for all countries (US, Canada, Ireland, UK). Respond to cases forwarded by the Employee Services Unit call center, responding to employees and/or managers regarding their cases via email or phone. Provide support to other Human Resources departments on leave-related issues. Collaborate with Employee Relations, Human Resources Business Partners, managers, employees, and other functional areas including Legal Services, Benefits, Employee Services Unit, Workers Compensation, etc. on complex leave-related issues. Regularly review and maintain International process documentation in partnership with manager and the Benefits team, as needed. Perform complex leave and pay-related calculations and International billing, as needed. Create and distribute employee eligibility and determination notices for all leave types, ensuring they meet all federal and state compliance requirements. Complete daily audits for LOA team, verifying that all appropriate steps have been taken from both a leave and pay standpoint, and recommend new and/or improved LOA processes and/or cost-saving measures. May update and document LOA-related administrative processes. Review provided medical