Regional (Site IT / Hub) Lead

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.  More about the role Job Summary The Regional (Site IT / Hub) Lead is responsible for leading and coordinating user support services within a defined / assigned region. This role ensures that employees receive timely, professional, and effective IT support for workplace technology, including laptops, mobile devices, collaboration tools, business applications, and office IT services.

Lead acts as the first point of escalation for support issues, manages the day-to-day performance of the regional support team, and works closely with global teams of infrastructure and security. In addition, collaborates with business stakeholders to deliver a consistent and high-quality support experience. The Regional Site IT Lead is responsible for and will oversee local Field Service Support engineers, Digital Technical Engineers and Service desk agents in a specific DigITal Hub location, and oversee field support for all sites assigned in the region The Regional Site IT Lead is focused on helping end users to make better use of IT solutions. This will lead to improved productivity as well as improved customer satisfaction. Key Areas of Responsibility 1.

Leadership Lead, coach, and support a regional team of Technical Engineers, Site IT Leads and Service desk agents. Coordinate daily support activities, workloads, priorities, and shift coverage across the region (s). Provide guidance on complex incidents, service requests, escalations, Support team development through mentoring, feedback, knowledge sharing, and performance input. Promote a customer-focused, professional, and service-oriented team culture. · 2. End user support delivery Ensure high-quality support for end user devices, operating systems, productivity tools, collaboration platforms, printers, peripherals, Fixed and mobile telephony, and standard business applications. Oversee incident and service request handling in line with agreed service levels. Monitor ticket queues to ensure timely resolution, proper prioritization, and accurate documentation. Act as an escalation point for unresolved or high-impact support issues. Support onboarding, offboarding, device deployment, asset replacement, and office moves. Ensure the regional IT Service desks executes issues and requests in line with expectations, and in accordance to the Global Service desk owner. Daily management of activities with the team 3. Regional IT Operations Coordinate local and regional IT support activities across offices, sites, or countries within the assigned region. Ensure regional support processes operate with global IT standards, policies, and procedures. Partner with global teams to support infrastructure, network, security, IAM and application-related activities. Act as regional hub lead for other teams within the same region of hub Assist with regional rollouts, technology refreshes, software deployments, and change initiatives. Maintain awareness of regional business needs, local constraints, and service improvement opportunities. 4. Asset, Compliance & security Ensure accurate management of IT assets, including laptops, mobile devices, accessories, and peripherals. Support hardware lifecycle activities, inventory controls, forecasting, disposals. and audit requirements in