Global Account Director

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Global Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to exceed the key performance indicators within the contract and builds financial plans while striving to maximize revenue and profitability. The Account Director builds and sustains high-performing teams which not only deliver operational excellence but keep employees engaged and thriving. In conjunction with the Work Dynamics leadership team, the Account Director understands the firm's strategy and goals and can translate those into business opportunities. This is the top leadership role on the account.

Exceeding Client Expectations Create an account plan which ensures alignment of objectives, drives results and helps to secure a future with no-bid contract renewals Drive account growth by articulating our value proposition and ensuring expansion of services provided across Integrated Facility Management (IFM), Property and Development Services (PDS), lease administration, and subtenant management Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery Serves as the primary relationship owner between the firm and its strategic client, cultivating a long-term, mutually beneficial business to business partnership across a breadth of services Leads evaluation and integration of complex technology platforms across service delivery and workforce management systems, partnering with client and internal technical teams to manage risk and ensure compliance Drives global alignment across JLL and client stakeholders on major strategic decisions, including cost optimization initiatives and the development of consistent operating standards Building High-Performance Teams Ensure highest qualified candidate is hired for all roles on the account Build actionable and measurable career development plans for all direct reports Lead organizational transformation initiatives, guiding teams and stakeholders through structural or operating-model change to improve performance and service delivery Advance the firm's diversity and inclusion priorities with purposeful and focused talent planning Achieving Financial Results and Contributing to Firm's Revenue Growth Present an annual commercial plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans Proactively manage the account budget and identify opportunities to generate additional revenue Mitigate risk for the firm by ensuring Accounts Receivable is maintained below 60 days payable Attributes Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients Strategic mindset – able to see the big picture and future direction of the business, then translate that into achievable new business development opportunities Financially astute – commercially oriented, with strong financial acumen Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity Obsessed with customer habits and the data