Small Business Support Specialist 3

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Small Business Support Specialist is responsible for providing high-quality client service, operational execution, and lending support to Small Business Relationship Managers NMLS and their assigned small business portfolios. The role supports clients with annual revenues generally between $500K and $2.5 million, typically not exceeding $5 million, by helping coordinate account servicing, loan administration, documentation, onboarding, renewal support, and issue resolution. This position enables Small Business Relationship Managers to spend more time on proactive relationship management, client deepening, prospecting, and portfolio growth while ensuring consistent, timely, and compliant client experience.

The role combines the client service, operational, risk, and procedural discipline with selected portfolio and credit support responsibilities commonly performed in partnership with relationship managers. While not intended to own relationship sales goals or serve as the primary banker, the Small Business Support Specialist plays a critical role in supporting lending execution, maintaining portfolio discipline, coordinating across internal partners, and identifying opportunities or concerns that should be elevated to the Small Business Relationship Manager.

-Bachelor's degree or equivalent experience -Five or more years of related banking, client service, operational support, lending support, or small business banking experience

-Knowledge of small business banking operations, account servicing, lending support processes, documentation requirements, bank products and services, and applicable policies and procedures obtained through training and experience -Demonstrates strong client service, problem resolution, organization, follow-up, written communication, and interpersonal skills -Possesses the ability to work effectively with clients, Small Business Relationship Managers, underwriting, portfolio management, operations, branch partners, and other internal business lines to support client outcomes -Proficiency with department-specific systems and Microsoft Office applications; experience with Salesforce, Fusion, nCino, Hogan, AFS, WebKYC, or similar systems -Credit support knowledge, broader understanding of risk controls and regulatory requirements, greater autonomy, and the ability to support more complex client relationships and portfolio activity If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law