Telephonic Health Educator - FEP

Telephonic Health Educator - FEP Location : This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours:  Monday – Friday 1:00 pm to 9:30 pm EST The Federal Employee Program (FEP) provides health benefits to federal employees, retirees, and their families. Through its longstanding partnership with the federal government, FEP offers nationwide coverage and access to a broad network of providers, with a focus on delivering quality, affordable care. The Health Educator is responsible for delivering health coaching services to disease management program members to support sustainable health behavior change, improve self-management skills, and achieve program outcomes. This role provides education, motivational support, and individualized action planning while collaborating with members to address barriers and promote overall wellness How you will make an impact: Provides information to members eligible for disease management programs. Conducts telephonic meetings with program members to provide health information according to program standards. Diffuses situations with members who are resistant to health coaching and/or disease management interventions. Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health. Assists with increasing participants motivational level by addressing preventative care, barriers and assessing needs. Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes. Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs. May coordinate with others in the multi-disciplinary clinical team.

Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred. Certification or advanced certification and/or license appropriate to field of specialty preferred. Prior experience utilizing Motivational Interviewing techniques preferred For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $24.85 to $41.18 Locations: Maine, Nevada, New York; Virginia In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws . *The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of