IT Support Engineer

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale.

• Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person

• Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)

• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement

• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)

• Handle escalations that need cross-team coordination

• Join an on-call rotation for urgent issues outside business hours

• Provide hands-on support for user technology, AV systems, conference rooms, and printers

• Communicate clearly with users at every technical level

• Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles

• Spot patterns in support requests, surface recurring issues, and flag opportunities to automate

• Help streamline onboarding and other